Frequently Asked Questions | Pain Relief Australia

Fast & Free Shipping Australia Wide


When will my order ship?

We will ship your order as fast as we possibly can. When your order ships, we will send you an email letting you know that it is in transit.

We perform an in-house quality check before packaging your order and getting it ready to be shipped. We will advise you when this has been shipped.

An item I ordered arrived broken or damaged. What do I do?

We stand by the quality of our products and we perform quality assurance tests before shipping them to our valued customers. Despite this we cannot always ensure a safe delivery. If your item arrives broken or with an issue, please contact us within 30 days and we will get back to you with a solution.

Where does the company operate?

Our main office is located in Adelaide, South Australia, and we ship and process our orders from our warehouses which are based in Adelaide, Sydney and Melbourne.

What types of payment do you accept?

We accept all major forms of payment, including Apple Pay, Google Pay, Visa Cards, Master Cards, AfterPay and Pay Pal. If you have any questions referring to payment please do not hesitate to contact us.

Is delivery free?

Yes, for a limited time we are not charging a delivery fee.