Returns & Refund Policy

Pain Relief Australia

At Pain Relief Australia, we are committed to providing quality products and reliable customer service. If you experience an issue with your purchase, we offer a clear return and refund process as outlined below.

1. RETURN WINDOW

We offer a 30-day return policy.

You have 30 days after receiving your order to request a return.

2. ELIGIBILITY FOR RETURNS

We accept returns for both:

• Defective products
• Damaged items
• Incorrect items received

To be eligible for a return, your item must:

• Be unused and in new condition
• Be in the same condition that you received it
• Be in its original packaging
• Include all original accessories and tags
• Be returned within 30 days of delivery
• Have proof of purchase (order number or receipt)

We only accept returns for new products.

We do not accept returns for:

• Used items
• Items damaged after delivery
• Change of mind purchases

3. RETURN METHOD

All returns must be sent by mail.

To start a return, please contact us first using the details below.

If your return is approved, we will provide:

• Return instructions
• Return shipping address
• Return label (if applicable)

Items returned without prior approval may not be accepted.

4. RETURN SHIPPING COST 

Return shipping cost depends on the reason for the return.

If the return is due to:

• A defective item
• A damaged product
• An incorrect item received

Return shipping will be:

Free

If the return request does not meet our return eligibility requirements:

The return will not be accepted.

5. EXCHANGES

We accept exchanges for eligible items.

Exchanges are available only if:

• The product is defective

• The product is damaged

• The wrong product was received

To request an exchange, please contact our support team.

6. RESTOCKING FEES

We do not charge any restocking fees on approved returns.

7. REFUNDS

Once we receive and inspect your returned item, we will notify you of the result.

If your refund is approved:

• The refund will be issued to your original payment method
• Refund processing may take up to 30 days after we receive the returned item
• Your bank or payment provider may take additional time to complete the transaction

8. DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery.

Contact us immediately if:

• The item is defective

• The item is damaged

• You received the wrong product

We will review the issue and arrange:

• Replacement
  OR

• Refund

CONTACT INFORMATION

Pain Relief Australia

Email:
support@painreliefaustralia.com.au

Phone:
08 8311 3798

Hours of Operation:
Monday to Friday
9:00 AM – 5:00 PM